Sales Operations Specialist – Agricultural Market

Job Summary:

Supports all sales staff as assigned to maintain an efficient and effective sales process. Reviews sales orders to assure adherence to policies, analyzes sales data to create reports, serves as the liaison between Sales Operations and other areas of the company.

Duties/Responsibilities:

Sales Policy and Procedures

• Expert on sales policy and procedures.
• Coach salesmen on sales process workflow.

Sales Planning and Management

• Analyze historical sales data to support annual sales planning.
• Monitor sales performance regularly to anticipate gaps that can impact the department sales goals.
• Create and/or enhance reports to facilitate the Sales department's fast access to information.

Sales Quote and Order Management

• Support salesmen with quotes by providing information such as product availability, delivery availability, policy exception approvals needed.
• Analyze sales orders and seek from salesmen any sales policy exception approvals.
• Occasionally, process sales order to assist salesmen.
• Creates sales agreements.
• Works as a liaison between Sales, Engineering, Production, Business Development, and Finance to ensure sales timelines are updated.
• Provides status updates on open orders and alerts Sales Manager to any potential issues.

Customer Support and Portfolio Management

• Forward customer requests, calls, and general contacts to the appropriate salesmen.
• Escalates feedbacks to Sales Manager and logs information on Customer Feedback Tracker.
• Assists customers with 3rd party financing options.
• Monitors aging receivables and seeks payment information from salesmen.

• Tracks and maintains all company used and issued demo equipment through online services.

Competencies:

• Communication Proficiency
• Results Driven
• Initiative
• Customer/Client Focus
• Technical Capacity
• Problem Solving/Analysis
• Organizational Skills
• Teamwork Orientation

Supervisory Responsibility

This position has no direct supervisory responsibility.

Required Skills/Abilities

• Proficient in Microsoft Excel.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent analytical and problem-solving skills.

Education and Experience

• Bachelor’s degree.
• One to three years of work experience in a customer support role.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment.  The position requires frequent visits to all areas within the facility, including the manufacturing area.  While in the manufacturing area, the team member is exposed to fumes or airborne particles.  The noise level in the manufacturing environment can be loud.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 25 pounds at a time.

Equal Employment Opportunities (EEO)

Puck provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Puck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Puck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Puck’s team members to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.